FAQs

Frequently Asked Questions

What materials do you use?

All pieces are made with genuine leather, brass hardware, and natural stones. We source materials that are tactile, durable, and beautiful in the way that only real things can be.

Are your pieces handmade?

Yes. Each piece is handcrafted using traditional techniques combined with contemporary design. No two pieces are exactly alike.

How do I care for my leather piece?

Keep leather away from prolonged direct sunlight and moisture. Use a natural leather conditioner occasionally to maintain suppleness. Store in a dust bag when not in use.

Do you ship internationally?

Yes, we ship worldwide from the UAE. Delivery times and costs vary by destination. See our Shipping & Returns page for details.

Can I place a custom order?

We love working on special pieces. Reach out to us at hello@shereen.mostafa.designs to discuss your idea.

What is your return policy?

Please visit our Returns page for full details.